FAQs
- When will you ship my order?
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Allow approximately 5 - 7 days for your order to be shipped. From placing your order online to print and dispatch, please allow 2 - 3 days for production. Once we have received your order from production, we will dispatch it within 1 - 2 days once we have checked your order.
- Who do you use as a courier?
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We use Australia Post.
- Will I get shipping notifications?
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Yes, you will receive shipping notifications from Australia Post via email or mobile depending on your details provided.
- Will I have to sign for my delivery?
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Yes, we ship all our orders with a request for signature. This is to ensure you receive your order in person and to also ensure your order is kept safe from any undesired weather conditions.
- How long will it take for my order to arrive once you ship it?
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Depending on which shipping option you chose, Australia post advise the
following:Express Shipping: 2 - 3 Business Days
Parcel Post Shipping: 4 - 14 Business Days
International: 6 - 22 Business Days (*Dependent on country)
Any delays caused by Australia Post or external factors relating to the postal carrier are out of SANI’s control.
- Do I receive everything I have ordered in one delivery?
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Yes. If you have ordered more than one bundle of stationery items, you will receive all items you have ordered in one delivery. We advise on ordering your save the dates in advance to ordering your invitations so you can order them with finalised quantities and wedding details.
- Do you ship internationally?
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Yes, please refer to Australia Post’ international shipping delivery times. Please note your order may take longer to ship internationally due to customs, COVID-19 delays or other factors out of SANI’s control. Please allow extra time for international shipping as a precaution.
- How do I choose a design?
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To choose a design, use our Shop to find a style that reflects you and your partner. Simply browse our collections and use the filters to simplify your design choices. Once you have found a design, fill in your event details and create an order.
- Do you confirm my design prior to printing?
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No. The information and details you provide in the details form will be printed without further confirmation from SANI. It is the customer's responsibility to ensure all details and spelling is correct prior to completing the order.
- Can I add extra details?
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Yes. You can add Extra Details to any Save The Date, Invitation or Details Card but this will alter the overall design layout. By adding the Extra Details you accept the change in design.
- How long does it take for my order to be completed?
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It takes 1 - 3 business days from order creation to print production.
- Can I visit a showroom?
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No. We do not have a showroom but if you have any questions, please contact us through our Contact Us form.
- Do you have samples?
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Yes. We recommend you purchase our sample kit to decide on your colour scheme. Our sample kit contains a lot of helpful design tips for choosing the right colour scheme or colour combinations for you to be able to visualise the wedding you want to create.
- How much does the sample kit cost?
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Our sample kit costs $10.00 to cover the costs of The Sample Kit itself. You will be charged for shipping for The Sample Kit. You will receive a discount code for purchasing The Sample Kit to put towards your order.
- Is your stationary professional designed?
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Yes. Casey the Creator of SANI and the Designer of all the collections has over 14 years of professional design experience in graphic design, product design and packaging, advertising, retail interiors, and creative direction.
- Can I choose my own colours?
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Yes. Based on design and industry experience, requests and trends, SANI offers 9 colour combinations in our Original Collection. Each colour combination can be mixed and matched to create a unique wedding stationery set.
- Can I choose the paper thickness for a stationary set in the Original Collection?
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No. Our Original Collection stationary sets are all printed on a 350gsm matte finish. We have taken the guesswork out for you on paper thickness and provided you with the thickness option at an affordable cost.
- What can I customise in semi-customised stationery?
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Semi customised stationery means that the design layout and font(s) do not change. The customisation part of the stationery means the details can be changed. For example, the names and information required to communicate your wedding details to guests are customised.
- Can I change a design's layout and/or fonts?
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No. All our stationery sets are designed to be complete as they are. If you wish to customise any of our designs or create a new design suite for your wedding, please contact us via our Customer Order enquiry page.
- What is digital printing?
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Digital printing is used for SANI’s Original Collection stationery sets. Digital printing uses an electronic file to print directly onto a material. SANI uses the Fuji Xerox Iridesse Digital Press to print all Original Collection stationery sets.
- I want a custom design.
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SANI focuses on semi-customised stationery sets but if you would like to discuss a custom design please contact us via our Custom Order enquiry page. If you like one of our designs but want to change the colours, add letterpress, emboss or choose a thicker paper, please contact us for a quote.
- Is your paper FSC certified/sustainably sourced?
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All SANI stationery collections are consciously printed on FSC certified paper, to ensure the management of our precious forests.
- Should I create an account?
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Yes. By creating an account for your wedding stationery, you can keep track of the stationery pieces you have ordered and the stationery suite.
- Can I book an order in?
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No. When you are ready to place your order, please order through our Shop. Once you pay for your order in your cart, your order will go into production and be delivered to you within 7 - 14 business days.
- Do you have a minimum order quantity?
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Yes. Our minimum order quantity is 50 units. If you require a smaller quantity, please contact us via our Contact Us page to receive a custom quote for your required quantities. Please note, quantities smaller than 50 units will cost more due to the small print run.
- Does the cost include envelopes?
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No. Our stationery sets do not include envelopes. In each stationary set we have outlined the size of the save the date, invitation and details card so you can find the right sized envelopes.
- How many invitations should I order?
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We have order quantities of 50, 75, 100, 125, 150, and 200 available. We recommend ordering as close to your number of guests as possible.
- What happens if I need to order more invitations in the future?
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If for some reason you haven’t ordered enough or had an increase in guest quantities after you have ordered your invitations, you will need to contact SANI directly to receive a quote for the quantity you require if it is under 50 units.
- Do I order all my stationary pieces at once?
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It depends on the timing of your wedding. We would advise you to order your Save The Dates first so you can send them to your guest list prior to lock in your date. Once you have all your wedding details, we would then advise you to order your invitations/details card to ensure all details printed on your stationery is final.
- When should I order my Save The Dates?
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For a destination wedding, it is advised to send your save the dates 8 - 12 months in advance to allow guests to plan. For local weddings, it is advised to send your save the dates 4 - 6 months prior to your wedding day.
- When should I order my Invitations?
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Ensure you have all your wedding details finalised prior to placing an order for your invitations and details card. We would advise sending destination wedding invitations months prior to your date. For local weddings, we would advise sending your invitations anywhere between 2 - 4 months prior to your wedding date. Be sure to check with your vendors when they require final numbers as this may dictate your timelines for sending out your
invitations. - I need my stationary ASAP.
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We understand sometimes things can become last minute. If you need your order expedited, please email us via our Contact Us page to discuss your timelines. Please note there may be a 25% extra charge to facilitate accelerated production.
- Change of Mind
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We do not provide refunds due to change of mind. SANI is a service business which means all our products are customised and printed to your specifications upon ordering and payment.
- Change of Dates
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We do not provide refunds or reprints for date changes. We strongly advise you to ensure all your wedding details are finalised before making an order with SANI because once you have ordered and provided payment, your order goes to print. If you require a re-print with updated dates, you will need to pay the full amount for another production run.
- Incorrect Content by Customer
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We do not provide refunds or reprints for incorrect content provided by the customer when ordering. We strongly advise you double check your details provided to be printed on your stationery set prior to making payment. The exact details provided in your detail of information to be printed on your stationery is exactly what SANI prints. Please check your information.
- Incorrect Content by SANI
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If the content in the printed design is incorrect due to a mistake made by SANI, you will receive a reprint of your stationery piece(s) at no charge.
- Can I cancel my order?
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No. Once your order has been paid for, your order goes into production. SANI is a service business which means all of our products are customised and printed to your specifications upon ordering and payment and therefore cannot be cancelled after an order is placed.